Refund & Cancellation Policy

Spotterz sells one thing: a monthly listing subscription for fitness trainers, priced at ₹699 per month. It gives a trainer a public profile on spotterz.in plus the client management tools in the app.

Clients are never charged by Spotterz. Fees a client pays a trainer for coaching are agreed and settled directly between them, and Spotterz is not a party to that transaction. This policy therefore covers the trainer listing subscription only.

Every new trainer gets 30 days of full access at no cost and without entering card details. The trial exists so you can evaluate the product before any money changes hands, and nothing is charged when it ends — the listing simply comes down unless you choose to pay.

There is no auto-renew on Spotterz and no mandate on your card or UPI. Each month is a payment you actively choose to make, which means cancelling requires nothing from you: stop paying and the subscription ends.

If you would like your public profile taken down immediately rather than at the end of the paid month, email us and we will unlist it the same working day. You can also request full account deletion from within the app.

A paid month gives you a live listing for that month, and it goes live immediately on payment. Because the service is delivered in full and at once, we do not offer pro-rata refunds for a month that has already started or for time you did not use.

We do refund, in full, in these situations:

Email hello@spotterz.in from the address on your Spotterz account, with the payment reference from your Razorpay receipt and a short description of what happened. You do not need a specific format.

We aim to respond within 2 working days. Approved refunds are issued to the original payment method through Razorpay and typically reach you within 5–7 working days, depending on your bank.

If a payment does not go through, your listing stays live for a further 5 days so a delay does not cost you clients. After that the listing is unlisted until payment is made.

Your data is not deleted when a listing lapses. Client records, workout and diet plans, chat history and progress logs are retained, and everything reappears when you resume.

If you disagree with a decision on a refund, reply to the same email thread and it will be reviewed again by a person. We would much rather resolve it directly than have you raise a chargeback with your bank.